Refund policy

Return and Refund Policy

Effective Date: September 18, 2026

At Cushora, we believe that every household product should bring convenience, organization, and comfort into your daily life. We carefully select and provide practical home solutions, including clothing hangers, drying racks, and laundry clips, designed to make your laundry routine simpler and more efficient.

Your satisfaction is important to us. If your purchase does not meet your expectations, we are committed to providing a clear and fair return experience.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery of the product.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The product must include all original packaging, accessories, and included materials.
The customer must provide proof of purchase, such as an order confirmation or receipt.
Products damaged through misuse, improper installation, alteration, or normal wear and tear may not qualify for return.

Because our products are designed for household organization and daily use, we encourage customers to carefully inspect items upon arrival before using them.

2. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipment. However, if your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days after delivery.

Please provide:

Your order number;
A description of the issue;
Clear photographs showing the damage or incorrect product.

After reviewing your request, we may provide a replacement, store credit, or refund solution depending on the circumstances.

3. Return Process

To begin a return request, please contact our customer service team:

Email: [email protected]

Please include:

Full name;
Order number;
Reason for return;
Photos if applicable.

Customers must receive return authorization before sending products back. Unauthorized returns may not be accepted.

Return Address:

JIN SHIN JYUTSU SMB INC
19 PARK DRIVE
WOODSTOCK, NY 12498
United States

4. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are generally non-refundable unless required by applicable law.

5. Refund Process

Once we receive and inspect the returned item, we will process the refund within a reasonable timeframe.

Approved refunds will be issued to the original payment method used during checkout.

Please note:

Banks and payment providers may require additional processing time before funds appear in your account.
Refund timing may vary depending on your payment provider.